Info and FAQ |
Is there a question you'd like to ask but don't see here? Ask by emailing us at tess@madebytess.com! Where can I get wholesale information? Most Made by Tess products are available for wholesale, with no minumum order! Visit our wholesale page to find out more! *top* Your order should be shipped within 2-3 business days. See "How will my order be shipped?" for shipping times. If you've ordered something that is currently out of stock, we will contact you to let you know estimated shipping dates and you can decide where to go from there. Please be sure to provide us with valid contact information, so that we can notify you as quickly as possible. Made by Tess shipping costs are based on a percentage of your total: $0.01 USD-$10.00 USD = 25% We currently ship to the US only. All orders will be sent out either USPS First Class Mail. If you are really in a rush and need your stuff fast, we can ship USPS Priority or Express, although additional charges will apply. You will receive an email notification once your order is shipped that will contain a tracking number either for USPS.. You can then go to www.usps.com to track the pakage(s).If more than two business days have passed and you haven't received an e-mail from us, please shoot us an email at tess@madebytess.com
When we ship your order, you will receive an email confirmation of shipment from us which will contain your tracking information. Please be on the lookout for this message! Once the email is received, your tracking number can then be entered into USPS website to track the progress on your package. Made by Tess uses paypal at the time for all it's money-taking needs. Paypal is very secure, and very easy to use. You can also buy Made by Tess online, and in stores here: Le Petit Garage Made by Tess also does the occasional craft fair around the world (okay, around the continent) sign up for our newsletter to find out show dates! *top*
You can also order from our etsy shop at: tesstessi.etsy.com We accept returns for any merchandise purchased on www.madebytess.com for credit or exchange on items that are received in brand new, unused condition, minus original shipping charges. We must be notified of your intent within 10 days following your receipt of goods. Please respect our policy and follow our returns procedure as outlined below: * Step 1: Step 2: Step 3: Return Postage: *top* This has never happened, but if it does, we will be glad to replace it. Email tess@madebytess.com so we can coordinate returning the item and sending out a replacement for you. Made by Tess respects your privacy. The information we collect is necessary to fulfill your order and communicate with you about it. We will not bother you with other things, nor will we share your information with any other third parties.
Not at this time, but if you are desperate, please email tess@madebytess.com and we'll see what we can do.
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